Privacy Policy
Privacy Policy Venture Out South Limited
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For purposes of the policy, references to “we,” “our,” and “us” mean Venture Out South Limited.
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Venture Out owns and operates the website at www.ventureout.uk.
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This privacy notice explains what personal information we collect from you and how we use this information.
Venture Out takes the security and privacy of your data very seriously. We only keep your personal information in order to provide our services to you and in making a booking you authorise us to process your data for this purpose.
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Type of information we collect
Venture Out currently collects and processes the following information in order to provide our service and keep you updated with our products.
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Full name, e-mail address, contact address, phone number, details of any group members you are travelling with that you tell us about, payment and billing information and other information that you may provide to us, and non-personally identifiable information (e.g. statistics about what parts of our site are most popular).
How we obtain your personal information and why we have it
The personal information we have is provided to us directly by you for one of the following reasons:
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Services - to enable us to provide our services and respond to your requests. Your data which is relevant to an activity or other service booked via us will be passed to third party suppliers in order that they are able to fulfil the requirements of providing your chosen services.
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Marketing - to send you information about those of our services and those of other companies (in so far as you have consented to this) that may be of interest to you, by email, SMS text or other electronic media. You can unsubscribe from receiving our marketing information anytime by emailing us.
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Legal obligations.
Most of the personal information we process is provided to us directly by you when you fill it in and send it to us, such as by completing an enquiry/booking form, signing up for an electronic newsletter, entering a competition, or sending us a message via an e-mail reply mechanism provided by this site.
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We use and may share the information with third party suppliers (such as cottage companies, caterers, activity specialists, suppliers) that you have given us in order to operate our business, to provide you our services, to complete any related transactions and collect related payments, to provide customer care and to communicate with you in connection with our services.
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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
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Photographs may be taken during the course of activities which we and/or our third party suppliers may use for advertising purposes, including posting on our website and social media pages. No photos of participants will ever be allowed to pass to any other party without written consent of the participant. If you have any concerns or do not wish to be included in any photography please make it clear to us when booking.
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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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Your consent. You are able to remove your consent at any time. You can do this by contacting hello@ventureout.uk
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We have a contractual obligation
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We have a legal obligation
How we store your personal information
Your information is securely stored at Venture Out head office in the United Kingdom.
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If you leave a comment, the comment and its metadata are retained indefinitely. We keep you personal information for as long as is necessary for the purpose in which it was collected for or as long as is required by law.
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Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances:
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If you do not think your personal data is accurate;
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Where we are found to be processing unlawfully but you do not want us to erase your personal data;
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Where you need us to continue holding your personal data to establish, exercise or defend legal claims; or
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You have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it
Your right to object to data processing - You may withdraw your consent to the processing of your personal data at any time by contacting us.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
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Please contact us at hello@ventureout.uk if you wish to make a request.
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Complaints
Any complaints must be notified to us as soon as possible so that attempts can be made to resolve any problems immediately. You will be provided with a telephone number for our offices at the time of booking.
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We will not be held responsible for the non-performance of an element of a booking through causes beyond our control or when we are not notified of a problem at the point when remedial action can be taken.
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In the unlikely event that a complaint cannot be resolved at the time, you should write to us at Venture Out, 3 Hill Farm Close, Haslemere, GU27 3SU within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have will be reduced or invalidated.